You ordered fibre thorugh Intense Broadband and you are excited!  The excitement of your fibre order being processed by Intense Broadband can be met with frustration as you wait for the connection to be installed unfortunately due to delays and constraints from the specific fibre providers.

The estimates are based on the lead times given to Intense Broadband by providers and the general average it sees in day-to-day operations.  The actual activation of the fibre takes a couple of hours at most but there are still certain things that get in the way of the actual physical installation.

We have seen install times differ dramatically from one provider to another and there are many reasons why.  Some providers might say available yet they are still building and then the turn around time becomes weeks.  Complexes have been much quicker as there are no delays with municipal permits and damage to pavements.

Installation times

Factors that affect turnaround time once a fibre order is placed include obtaining municipal permits, getting consent from body corporates, getting power to equipment, dealing with residents’ objections, and trenching delays – such as avoiding water and power infrastructure.

Other unforeseen issues which could cause delays are things like clogged sewer pipes, water pipe burst, electrical cables cut etc.

Installation lead times are a guide, based on averages, and may vary.

Vumatel:          7 Working Days

Fibrehoods:     7 Working Days

SADV:                2 Weeks

Openserve:        4 Weeks

Octotel:              6 Weeks

Frogfoot:            6 weeks

Mitsol:                 6 weeks

TT Connect:        12 weeks